Be professional, courteous, and concerned with the successful implementation of your products and/or services or your business will fail, or at the very least not be as successful as it could be. CSRs and customer facing tech support need to remember that they are the face of the company to users and that first impressions are lasting impressions. This doesn’t excuse the user data migration problem or the fact that the individual cannot user correct grammar. This company obviously did not adequately test the changes they made to their system on all mainstream browsers prior to rolling it out or they would have seen this bug. For the most part, they answer a phone or respond to an email, generate a trouble ticket, and transfer the problem to someone who knows what is going on. Tech support CSRs usually read from a script and have minimal troubleshooting skills or access to the people who have those skills. Unfortunately the customer service representative did not do a good job explaining the situation to Alan, most likely because he did not understand the problem himself. The Million Dollar Consulting® Hall of Fame.Sentient Strategy: How to Create Market-Dominating Strategies in Turbulent Economies.Million Dollar Consulting® Licensed Programming.Provision for Million Dollar Consulting® Franchises.Million Dollar Consulting®️ Global Online Learning.Alan’s Million Dollar Consulting® Growth Access.Licensed and Endorsed Development Experiences.Specialized Consulting and Growth for Boutique Consulting Firms™.The Express application is located next to all other apps at the bottom of the menu.ĭownload the Windows Express application for your machine and follow these steps: To install the new Version 1.0.0.1 log into your account and access the sidebar. When the Express app is downloaded and installed, just sign into your account and Hightail away!
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